Right of withdrawal (14-day cooling-off period): As a consumer, you have the statutory right to withdraw from a distance purchase agreement within 14 days without giving any reason (Art. 6:230o et seq. Dutch Civil Code, Directive 2011/83/EU). The period begins on the day after you receive the product (or for split deliveries, after receipt of the final product).

How to withdraw: Notify us of your withdrawal within 14 days using the model form (see General Terms and Conditions, Appendix 1) or by another unambiguous statement via klantenservice@rootwell.nl. You are not required to provide a reason. You will receive an acknowledgment of receipt containing return instructions.

Returning items: Send the product back as soon as possible, and in any event within 14 days of your notification, to:

c/o Monta — Headquarters & Fulfilment Bleskensgraaf, Vaarsloot 1, 2971 VV Bleskensgraaf, Netherlands

The costs of returning the product are at your own expense, unless otherwise stated when ordering or in the case of a damaged or incorrectly delivered product.

Refunds: In the event of a valid withdrawal, we will refund all payments received, including standard shipping costs, within 14 days after we have received the product or proof of return — whichever comes first. Refunds will be made using the same payment method, free of charge. If you chose a more expensive shipping method than our standard option, we will only reimburse the standard costs.

Exception: sealed products: Pursuant to Art. 6:230p sub f of the Dutch Civil Code (Directive 2011/83/EU, Art. 16e), there is no right of withdrawal for sealed products that are not suitable for return for health protection or hygiene reasons once the seal is broken after delivery. This applies to all of our products (D3+K2, B-Complex, Glutathione+CoQ10+Selenium+C and the sample packs):

• Unopened/sealed: full 14-day right of withdrawal, full refund.

• Seal broken: the right of withdrawal for that product expires.

This exception does not affect your statutory conformity rights: in the case of a defective, damaged, or non-conforming product, you are always entitled to repair, replacement, or a refund (see Shipping and Delivery).

Canceling your subscription: You can cancel your subscription at any time free of charge, with no notice period for future shipments, via klantenservice@rootwell.nl. Cancellation prevents the next shipment, provided it has not yet been processed by Monta. Already shipped orders are subject to the regular withdrawal and exception rules stated above. The right of withdrawal for the first delivery of a subscription applies under the same conditions and with the same hygiene exception.